Sign in to monitor every Nigerian customer channel, detect systemic switch spikes within minutes, and review AI-drafted responses with human sign-off.
Multilingual AI Classification
Classifies English, Pidgin, Yoruba, Hausa, and Igbo complaints across X, Instagram, USSD, App, and Branch.
Deterministic Spike Detection
Flags volume anomalies exceeding trailing median + 3 MAD and correlates against switch transactions.
Human-in-the-Loop Guardrails
Drafts customer holding messages and IT tickets while enforcing strict core-banking sign-off for reversals.
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